Refund policy
Return & Refund Policy
At Nuxentra.Store, we aim to provide our customers with quality products and a smooth shopping experience.
Returns
Customers may request a return if the product received is:
* Damaged or defective
* Incorrect or different from the product ordered
* Missing essential parts or accessories
Return requests should be submitted within 7 days of receiving the order.
Return Conditions
To be eligible for a return:
* The product should be unused and in its original condition.
* The original packaging should be retained where possible.
* Proof of purchase or order details may be required.
* Products that have been damaged or altered after delivery may not be eligible for return.
Refunds
Once the returned product is received and inspected, we will review the return request. If the return is approved, the applicable refund will be processed according to the original order and payment method.
For Cash on Delivery orders, refund arrangements will be communicated to the customer after the return has been approved.
Non-Returnable Items
Certain products may not be eligible for return due to their nature, hygiene requirements, or other applicable restrictions. Any such restrictions will be communicated where applicable.
Return Shipping
If the return is due to receiving a damaged, defective, or incorrect product, Nuxentra.Store may cover the applicable return shipping cost. For other approved returns, return shipping charges may be the customer’s responsibility.
Contact Us
For return or refund assistance, please contact us through the contact information provided on our website. Please include your order details and a description of the issue.
Nuxentra.Store